Ronald McDonald House Charities currently has a position open for a House Manager.
Job Title: House Manager
Status: Part-time, non-exempt employee
Position Summary: The House Manager provides managerial coverage of House operations. Flexibility to work with minimal advanced notice any day, evening (until 11 p.m.), seven days/week, including holidays and weekends is required.
Essential Job Functions:
- Responsible for managerial coverage of the Main House.
- Work collaboratively with Mott Social Work Services, assign rooms to accommodate eligible families. Assess priorities of family needs in that assignment.
- Assist with checking families in and out; inspect and ensure readiness of rooms, and general facility as needed.
- Ensure appropriate records are kept/updated for all families and operations.
- Enter family records/info into appropriate databases.
- Maintain supportive and open communication with families and House Operations Director.
- Report matters of concern in a timely manner to the House Operations Director.
- Encourage and facilitate a sense of community and a restful atmosphere among families.
- Collect and secure donations as needed.
- Follow documented systems, guidelines, and procedures support facility operations.
- Follow safety and security policies and procedures.
- Contribute to RMH team efforts by maintaining a positive, supportive, and flexible working relationship with fellow staff and volunteers in the mutual pursuit of providing comfort and care to families of seriously ill or injured children being served by RMHCAA.
- Train, manage, and support volunteers in all tasks assigned and aspects of House operations.
- Respond in person to family lock outs, or other pertinent family or building emergencies.
- Facilitate family needs and/or direct to support services, i.e. social work, day care, concierge, security transport etc…
- Greet and orient volunteer dinner groups
- Oversee cleanliness of the House and the stocking of supplies.
- Insure rooms are stocked, tidy, clean, and that maintenance issues are addressed.
- Troubleshoot and confirm maintenance issues are handled.
- Answer phones, accept and process walk-in donations.
- Maintain supply of forms as needed; i.e. wait list, donations, maintenance, parking permits, etc….
Education and Experience (an equivalent combination of education, training, and experience will be considered):
- Experience working in a human services/agency related position, hospitality or customer service position.
- Demonstrated skills in database systems.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
Knowledge, Skills, and Abilities (which may be representative, but not all-inclusive of those commonly associated with this position):
- Ability to work collaboratively with a wide range of people and personalities.
- Flexible, diplomatic, trustworthy, creative, poised, and able to maintain a supportive and cheerful attitude; willing to work as a team member.
- Maintains a professional manner in order to work with the Board of Directors, volunteers, staff and community.
- Ability to maintain confidentiality regarding various matters
- Flexibility to work holidays and possible weekends, and/or weekdays as needed, and to remain onsite until relief coverage arrives, as required.
- Organizational skills and attention to detail are essential.
- Able to express oneself in an articulate and effective manner both verbally and in written communication.
- A multi-tacker with strong organizational skills and the ability to wear many hats in a fast-paced environment.
- Proven self-starter who works independently.
- Work collaboratively.
Work Environment (environmental or atmosphere conditions commonly associated with the performance of the functions of this job.)
- Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, must be available to work irregular hours and occasional weekends.
- The noise level in the work environment is usually moderate.
- Ability to travel throughout the Ann Arbor area is required.
Physical Abilities (those that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)
- Light sedentary office work; frequently required to sit.
- Physically able to travel between RMHCAA locations and others via personal vehicle or similar transportation.
- While performing the duties of this job, the employee is regularly required to stand; walk throughout the building; use hands to type, handle or feel, reach with hands and arms; climb, balance, stoop, kneel; talk or hear.
- Must be physically capable of carrying 35 lbs.